Travis Anderson


LinkedIn Profile:


I am an experienced Senior Support Specialist with a demonstrated history of working in the computer software industry. Strong information technology professional skilled in Computer Repair, Team Building, Windows Server, and Software Installation. Effectively addressing and resolving the most complex customer issues, developing subject matter expertise in multiple products/modules and growing discipline knowledge, being a role model for providing thorough and consistent documentation, and mentoring others in providing excellent customer support.


Customer Support Senior Specialist

9/2010 - Present

95% on the phone troubleshooting for customer application problems and questions. Provide support and assistance to our customer by phone, PC or WebEx. Write articles for our Knowledge-base system to help customers and others in our department with troubleshooting.
  • Promoted to Level 2 Support Specialist.
  • Regularly within the top 3 reps with the highest Customer Satisfaction score.
  • Promoted to Senior Support Specialist.
  • Selected to write the training materials for onboarding new reps.
  • Regularly working with product development on issues to resolve customer problems.

    Westgate Chapel
    Systems Administrator
    4/2002 - 9/2010

    I covered all aspects of IT, from training to maintaining the servers. I will do whatever it takes to get the job done on time and under budget if possible.

    • Designed and implemented a new network backbone. It now has a fiber optic backbone, with four main switches. Each one is a 48 port 10/100/1000 with 4 GBIC connections. Each switch in secured and centrally located for the section of the building it resided.
    • Converted the misc. workroom to a server room. I replaced the one server with four. Each one able to handle 400 GB with hot swappable HDs.
    • I brought email in-house, and have it running on Mac OS Xserve.
    • Put in a LAN based help desk.
    • Headed up the design and installation the current security camera system with DVR backup with local and remote access to the live camera feeds on all three floors.
    • Maintain the phone and voicemail systems. As well as the install of new phones, setup voicemail boxes, and this is including the cabling of the wall plate termination.
    • Brought CD/DVD duplication in-house and setup direct to digital recording off the soundboard during live performances.


      Edmonds Community College - Desktop Certification, Computer Information Systems CompTIA A+ Certification


      Contact information available upon request
      Recommendation Type: Colleague
      Recommender: Walt Kerr

      Recommendation Type: Colleague
      Recommender: Jay Routson

      Recommendation Type: Colleague
      Recommender: Chad Franzen